This Privacy Policy explains how Petal Palette processes personal data through feniblu.cam in connection with bouquet requests, local flower orders, consultations, pickup, and local delivery. It applies to users who contact us or use the website in Colombia and should be read together with any service-specific instructions provided during the order process.
We process personal data to answer inquiries, confirm bouquet requests and service preferences, manage availability and payment steps, arrange studio pickup or local delivery, maintain website security, and support technical delivery of the site. We may also use data to keep records necessary for administration and legal compliance.
We may share personal data with service providers that support website hosting, technical delivery, security, and communication handling, to the extent needed for those functions. Any such recipient should process the data only for the assigned purpose and under appropriate confidentiality obligations.
We may disclose personal data if required by law, court order, or a lawful request from a competent authority. We may also disclose information when necessary to establish, exercise, or defend legal claims, or to protect the security and integrity of the website and related records.
We may process name, email address, phone number if provided, inquiry message, and service preferences when you submit a contact form or otherwise communicate with us. We also process server request metadata and browser and device information for security and technical delivery.
Personal data is obtained directly from you when you send an inquiry, request a bouquet, confirm preferences, or arrange pickup or delivery. Technical data is generated automatically when you access the website and is used for operation, security, and delivery of the service.
Confirmed cookie use is limited to essential site operation and privacy preferences. No analytics or marketing cookies are confirmed as active, and any future change to cookie use should be reflected in this policy before implementation.
The website uses essential cookies for core operation and cookies that remember privacy preferences. Where the browser permits, you may block or delete cookies through browser settings, but essential functions may be affected if those cookies are disabled.
Subject to applicable law, you may request access to your personal data, correction of inaccurate information, deletion where appropriate, and objection to certain processing. Some requests may be limited where retention is required for legal, accounting, security, or operational reasons.
To exercise a right, provide enough information to identify the relevant record and the nature of the request. We may ask for additional details to verify identity or to clarify the scope of the request before responding within the period required by applicable law.
We keep personal data only for as long as needed to respond to inquiries, manage orders, maintain records, support security, and meet legal obligations. When the relevant purpose ends, data is deleted, anonymized, or otherwise handled according to our retention practices and applicable law.
Material changes will be reflected in the updated policy text on the website. The revised version applies from its effective date, and continued use of the site after publication indicates awareness of the updated terms where permitted by law.
